Cancellation & Refund Policy

1. Our Customer-Centric Commitment to Fair Cancellations

At ShubTravels.in, we appreciate that plans change unexpectedly. Family emergencies, business meeting cancellations, airline flight delays, or shifting itineraries happen every day. We believe our passengers deserve a clear, empathetic, and equitable cancellation framework that eliminates anxiety.

This document outlines the precise guidelines, timelines, and refund terms applicable whenever a customer modifies, cancels, or reschedules a booking for our local taxi rentals, Birsa Munda Airport transfers, outstation cab journeys, and holiday tour packages across Ranchi, Jharkhand, Bihar, and all India. By placing a booking reservation with us, you agree to these fair terms.

2. Local City Taxi & Hourly Package Cancellation Rules

For point-to-point daily taxi travel or hourly packages (4 Hours / 40 KM, 8 Hours / 80 KM) confined within Ranchi municipal city limits:

• Cancellation up to 2 Hours Before Pickup: 100% Free Cancellation with Zero Cancellation Penalties. Any advance deposit paid is fully refunded or credited toward future travel.
• Cancellation Between 1 and 2 Hours Before Pickup: A nominal operational coordination fee of ₹200 is deducted to compensate the dispatch desk.
• Cancellation Less Than 1 Hour Before Pickup / Cab Already Dispatched: A dead-mileage fee equal to the minimum base fare (₹350 to ₹500 depending on vehicle class) is charged to compensate the driver who had already driven toward your doorstep.

3. Birsa Munda Airport (IXR) & Railway Station Transfer Rules

Timely transit for flights and express trains requires precise operational discipline:

4. Outstation Cab Journeys & Multi-Day Tour Packages

Outstation trips (such as Ranchi to Betla National Park, Netarhat, Deoghar Baba Dham, Patratu Valley, Patna, Gaya, or Jamshedpur) involve vehicle reservation holdouts that prevent other customers from reserving that specific car:

5. Tempo Traveller (12/17/26 Seater) & Large Group Bookings

Tempo Travellers and luxury minibus bookings require commercial interstate scheduling and high-demand fleet coordination:

• Cancellation 48 Hours or More in Advance: 100% Full Refund of the reservation token.
• Cancellation Between 24 and 48 Hours in Advance: 75% Refund of the advance token.
• Cancellation Less Than 24 Hours in Advance: Advance deposit is forfeited to compensate the crew and off-road booking loss.

6. Free Rescheduling & Itinerary Date Modifications

Before deciding to cancel outright, consider rescheduling your journey:

ShubTravels.in offers 100% Free Rescheduling for outstation and local trips when requested at least 12 hours prior to original departure. You can postpone your trip date by up to 60 days, and 100% of your advance payment will be transferred directly to your newly scheduled dates subject to fleet availability.

7. No-Show & Passenger Unreachability Guidelines

A booking is formally designated as a "Customer No-Show" under the following conditions:

• The chauffeur has arrived at the requested pickup location at the confirmed time.
• The chauffeur and central dispatch team have attempted contact via telephone calls, SMS, and WhatsApp messages for at least 30 consecutive minutes without response.
• The passenger fails to show up or board the assigned vehicle.

In cases of a confirmed No-Show, the advance deposit is entirely non-refundable, and any dispatched dead-mileage costs will be invoiced to cover the driver's fuel and lost opportunity cost.

8. Cancellations Initiated by ShubTravels.in

We hold ourselves to the highest standards of reliability. In the extremely unusual event that ShubTravels.in is forced to cancel a confirmed ride due to internal operational bottlenecks, sudden mechanical failure without an immediate substitute, or unforeseen vehicle damage:

• We will issue an immediate 100% Instant Refund of every rupee paid in advance.
• We will grant a ₹500 Goodwill Travel Voucher redeemable against your next booking with ShubTravels.in.
• Our dispatch desk will proactively assist you in securing alternative transportation through verified partner networks wherever feasible.

9. Comprehensive Refund Matrix Table

10. Refund Processing Timelines & Modes of Reimbursement

We value speed and honesty in financial settlements:

• UPI & Immediate Payment Service (IMPS): Eligible refunds are initiated within 24 to 48 hours directly back to the original sending UPI ID / bank account.
• NEFT / RTGS Bank Transfers: Processed within 2 to 3 banking business days.
• Cash Settlements: If you paid an advance in cash at our Ranchi depot, cash refunds can be collected immediately upon presenting the official paper booking receipt.

11. Peak Festival & Public Holiday Season Addendum

During peak festive rush periods in Jharkhand and Bihar—including Chhath Puja, Durga Puja, Diwali, Shravani Mela (Deoghar Yatra), and New Year's Week (December 24 to January 2)—vehicle demand is extraordinary and fleet commitments are locked weeks in advance.

For bookings falling within declared peak festival windows, cancellations must be communicated at least 72 hours in advance to qualify for a full deposit refund. Cancellations made within 72 hours of peak dates incur a 50% reservation retention charge.

12. Force Majeure, Weather Catastrophes & Roadblock Exceptions

If a scheduled journey cannot proceed safely due to genuine Force Majeure events—such as state-wide bandhs, severe landslides blocking Netarhat/Patratu hill corridors, flash floods, or government curfew orders:

Neither the passenger nor ShubTravels.in shall be faulted. The passenger will receive a 100% full credit voucher or cash refund of their deposit with zero penalty deductions, as passenger safety will never be compromised for commerce.

13. Third-Party Payment Gateway Surcharges

Direct UPI and bank transfers through ShubTravels.in incur zero payment gateway deductions. However, if an online booking was processed through an external payment gateway or corporate credit card processing provider, non-recoverable nominal gateway transaction fees (typically 1.5% to 2% charged by external merchant acquirers) are retained by the payment gateway and deducted from the net refunded amount.

14. Step-by-Step Procedure to Request a Cancellation

To ensure your cancellation notice is documented with an exact timestamp, follow these simple steps:

15. Dedicated Refund Helpdesk & Escalation Contacts

If you experience any delay in receiving an approved refund or require urgent clarification regarding your cancellation status, our dedicated billing desk is at your disposal: